ICICI Bank Customer Care

ICICI Bank Customer Care

ICICI Bank Credit Card 24*7 Customer Care Number 1860 120 7777 / 1800 103 8181.

ICICI Bank has a dedicated customer service that addresses numerous customer issues and queries. You will have all of your questions answered in a free customer service centre on the credit card number or the general enquiry number, no matter if the request is a credit declaration due or a credit card loan product or billing issue.

If you have a problem with your credit card and want to get in touch with ICICI Bank Credit Card Customer Service, please call ICI Credit Card Controller Care numbers for inquiries, suggestions and allegations.

ICICI Bank Credit Card Customer Care Number

ICICI Bank offers 24*7 Customer Support for its Credit Card customers.

Customers can also contact ICICI Credit Card support via email or mail.

Personal Banking

All India:1860 120 7777

Wealth / Private Banking

All India: 1800 103 8181

Corporate / Business / Retail Institutional Banking

All India: 1860 120 6699

Domestic customers traveling overseas
(only available from numbers outside India)

Personal Banking / Wealth / Private Banking +91-40-7140 3333

Corporate / Business / Retail Institutional Banking  +91-22-3344 6699

Personal Banking - Alternate Numbers

Delhi: 011 33667777

Kolkata: 033 33667777

Mumbai: 022 33667777

Chennai: 044 33667777

1800 200 3344 – Customers can call this number for queries or Service Requests that are not more than 2 months old. This number works between 9 a.m. to 6 p.m. from Monday to Friday.

Corporate/ Business/ Retail Institutional Banking - Alternate Numbers

Delhi: 011 33446699

Kolkata: 033 33446699

Mumbai: 022 33446699

Chennai: 044 33446699

1800 200 3344 – Customers can call this number for queries or Service Requests that are not more than 2 months old. This number works between 9 a.m. to 6 p.m. from Monday to Friday.

ICICI Bank Customer Grievance Redressal Policy

On its grievance resolution procedure, the ICICI Bank's official website was specifically elaborated. Send a complaint - ICICI Bank can be viewed

Level 1: Please visit the ICICI Bank Complaint Submission page. Choose the 'Email' choice to register your complaint at first step.

Level 2: You can fill out the complaint form and send it to the Head of Phone Banking at the following address if you are unsatisfied with the answer from Level 1.

Head of Phone Banking

ICICI Bank Ltd., Phone Banking Center

ICICI Bank Tower, Financial District

Gachibowli, Hyderabad 500032

Within 4 working days of receipt of this form, the ICICI Bank assures a reply. The complaint form can be downloaded.

You may also increase or submit a question by pressing the 'Submit request' button with the Senior Management. The following platforms are also open to you:

Head Credit Cards & Personal Loans

Telephone No.: 022-39337932 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)

Email: headcreditcards@icicibank.com or headpersonalloans@icicibank.com or headprepaidcards@icicibank.com (ICICI assures a response within 4 business days from the date of receiving the query)

Level 3: You could contact the Principal Nodal Officer if you are not happy with the above levels of support. Alternatively, the main nodal officer may receive an e-mail by clicking 'E-mail' or by uploading the form to the following address by e-mail:

Principal Nodal Officer

ICICI Bank Ltd., ICICI Bank Towers

BandraKurla Complex

Bandra (East), Mumbai 400051

Other Ways To Get In Touch With ICICI
VIA SMS

SMS ' UNHAPPY ' and send it to 5676766 if you are dissatisfied with any service in your branch or have a question that is yet to be answered. A bank representative will get back to you within two business days.

Write to them at ICICI Bank Limited Addresses:

ICICI Phone Banking Center,

ICICI Bank Tower, 7th floor,

Survey no: 115/27,

Plot no. 12, Nanakramguda, Serilingampally,Hyderabad – 500032.

Registered Office: ICICI Bank Tower,

Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India. Tel:+91-265-6722286

Corporate Office: ICICI Bank Towers,

Bandra-Kurla Complex, Mumbai 400 051.

Tel: +91-22-33667777 Fax: +91-22-26531122

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