Citibank Customer Care Service | Credit Help India

Citibank Customer Care Number

Citibank Customer Care Number

Citibank began operations back in India in 1902. It is now one of the largest foreign investor banks in the country and was launched in Kolkata. It's not just about banking, tech, finance, analysis and so on. Global Services Limited (CGSL) corporation Citigroup.

The Bank has received several awards for its excellence in various fields. Citibank was recently named the 'Best Business & Investment Bank' for India at the 2019 Asiamoney Best Banks Awards.

Citibank 24*7 Customer Care Toll-free Number

Citibank provides its customers with a CitiPhone service. This service enables customers to directly use any telephone number for major banking services.

Customer service number: 1860 210 2484

Please note that all customers in India have this number. Calls are paid at the telecom operator's local telephone rates.

Citibank Customer Support By Email

Citibank's current customers can send an email via the login of their online banking account to their customer support team. You can find the compose mail option in the Fast Links menu once you log into your account. The customer support team should expect a reply as soon as possible.

Citibank Customer Support By SMS

By sending a sms to 52484 or +91 98807 52484, customers would be able to collect information about their bank accounts and credit card. Remember that you bill all SMS according to your telecommunications plan's prices.

Format for sending SMS




Balance Enquiry

BAL Space Last 4 digits of your debit card number

BAL 6789

To find the location of the nearest Citibank ATM

ATM Space Location

ATM Chennai

To find the latest salary credited to your account

SAL Space Last 4 digits of your debit card number

SAL 6789

To place a request for a new cheque book

CHQBOOK Space Last 4 digits of your debit card number


To generate an OTP for online transactions using your debit card

OTP Space Last 4 digits of your debit card number

OTP 6789

To check the reward points accumulated on your credit card

REWARDS Space Last 4 digits of your credit card number


To check the outstanding balance on your credit card

CARDBAL Space Last 4 digits of your credit card number


To receive the latest credit card statement

STMT Space Last 4 digits of your credit card number

STMT 6789

Citibank Credit Card Customer Care Number

If you face any of the following scenarios:

  • A lost Citibank credit/debit card.

  • Debit/ATM card stuck in the card slot of the machine.

  • An SMS alert for a transaction that you did not make.

  • Fraudulent purchases on your card.

  • Using an ATM but the amount was not dispensed.

To block your card or to make a report you can contact your customer service team immediately on the following numbers: 1800 267 2425 or +91 22 4955 2425

Citibank Customer Care For Loans

For information/eligibility requirements of your loan product, please enter the Customer Service Number as follows:

Customer service number: 1860 210 2484

An inquiries can be made on different items, excluding national holidays, from 9 a.m. to 7 p.m. from Monday to Saturday.

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