Customer Grievance Redressal Mechanism
At Credit Help India Services Pvt Ltd, Customer Satisfaction is our top priority. We strive to provide prompt, efficient, and transparent service to build lasting relationships. To address customer concerns, we have established a robust Grievance Redressal Mechanism.
Objectives:
- Provide a fair and accessible system for customers to report grievances
- Ensure timely and effective solutions with an impartial approach
- Continuously improve our processes and systems to minimize repeat grievances
Key Principles:
- Equitable treatment of customers without prejudice
- Prompt acknowledgement and courteous resolution of grievances
- Multiple channels for submitting grievances
- Customer education on rights and alternate remedies
- Time-bound and transparent investigation and redressal
- Regular review and analysis to improve processes
Commitment:
We ensure all employees are aware of this Mechanism. Our process adheres and aiming to resolve grievances equitably and expeditiously.
Lodging a Grievance:
Contact Channels
If you have a concern or grievance regarding our products or services, you can reach out to us through the following channels:
Contact Options:
Phone: 0129-4107171
Email: saurabh@credithelpindia.com
Postal Address: Credit Help India Services Pvt Ltd, 16, First Floor, Opp Sector 29, LIG Flats, Baselva , Faridabad - 121008, Haryana
We're here to listen and help.
Continuous Feedback from Customers
The Company will also solicit voluntary feedback from customers on an ongoing basis in a bid to improve its customer service quality.