Withdraw your consent

What happens when you withdraw

• We stop obtaining your credit report from Equifax immediately, including any scheduled monthly updates.
• Your credit reports, and the scores, analysis and case records based on them, are permanently deleted from our systems immediately.
• We email you to acknowledge your request, and again to confirm the deletion, within 24 hours.
• We keep your account, order and payment records, and a record of when you gave and withdrew consent, which the law requires us to keep. None of these contain your credit report.
• You can give consent again whenever you choose, the next time you fetch a report.

How long we keep your credit information

We keep each credit report for no more than 180days from the day we obtain it, or until the purpose you gave consent for is complete, or until you withdraw consent — whichever comes first. It is then automatically and permanently deleted. Your consent lasts 180 days; after that, we ask again before fetching another report.

We don't share your credit information

Credit Help India uses your credit information only to provide the services you asked for. We do not sell it, and there is no unauthorised use of it by any third party, including any of our group companies, subsidiaries, affiliates or associates, in violation of the Credit Information Companies (Regulation) Act, 2005 or any other applicable law.

Need help?

If your request isn't handled as described, or you have any other complaint, use our grievance redressal process or contact our Grievance Officer, Saurabh Kapil, at saurabh@credithelpindia.com.