Complaints & Grievance
Not happy with something? Tell us. Every complaint gets a ticket number and a response within 48 hours.
Escalation matrix
- Level 1
Customer support
care@credithelpindia.com · (0129) 4107171
Acknowledged within 48 hours, resolved within 15 working days.
- Level 2
Grievance Officer, Saurabh Kapil
saurabh@credithelpindia.com · +91 96544 60224
If your complaint is not resolved within 15 working days, or you are not satisfied with the outcome.
- Level 3
Regulatory / ombudsman authority
If your complaint is unresolved within 30 days, you may approach the applicable regulatory / ombudsman authority. For errors in the credit report itself, you can also raise a dispute directly with Equifax.
To withdraw your consent for us to access your credit information, see how to withdraw consent.
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